About Us
Platinum Gate is an international financial group that has been operating in global financial markets for over 10 years. The group targets long-term sustainable growth, investing in global projects and emphasizing Corporate Social Responsibility (CSR). Platinum Gate consists of two business lines: consumer (POS loans) and unsecured lending (Cash loans) in Central and Eastern Europe and newly in Asia.
Goal
The goal of Platinum Gate is a long-term expansion of perspective consumer and business loan markets across the Globe. For the future, we are also making plans to break into the dynamic and evolving countries in Latin America.
Our main motto stands behind the abbreviated FTEC:
Focus
Understanding the customer is the key prerequisite for delivering added value and customer satisfaction. We carefully listen to our customers and discuss options and impact on the customer' existing situation. Focusing on the customer is the basis for all our actions because this is the only way we know how to do business.
Transparency
To build a long-term relationship, our customers and we must be on the same page anytime. Our processes are built clearly and concisely where at any time, all involved parties have an in-depth understanding of where we are and what will follow.
Efficiency
We at Platinum Gate value our resources as much as our customers. Our experts constantly review our processes to ensure the efficient delivery of services, and we are constantly improving and optimizing our processes to improve our efficiency. We are extremely happy when our innovations bring additional savings from existing processes, creating new space and resources for us to give the customer additional value under the same conditions.
Communication
Communication is the key element of our approach, not only for cases when everything goes well. We live in a changing environment where everything can change even if we spend a lot of effort to manage it. We continue to learn and adapt and believe there is always room for improvement. We constantly invest in improving our communication processes using customer feedback as our compass.
We make things that make sense and bring quality and more value to our customers.
Quality
Value means quality. We make no compromise when talking about quality. Our strategy, our management, our team, our specialists, our processes, and our actions are all about quality. To deliver value, for us, equals delivering quality. We never do things just because others are doing them.
